FAQs

For optimal performance, clean your clipper after each use using the provided cleaning brush to remove loose hair. The blade can be rinsed under running water while attached for a quick clean. For a deeper clean, remove the blade and disinfect it. Always oil the blade after each cleaning to maintain its lifespan.

Regularly oil the blade after each cleaning, as this helps maintain optimal performance and longevity. The frequency of use, hair type, and maintenance routine all impact the blade’s lifespan.

Use the cleaning brush to remove loose hair from the blade. The blade can be rinsed under running water while attached. For a deeper clean, remove the blade, clean it, oil it, and store the clipper in a dry location.

Yes, it is recommended to oil the blades after each use to ensure optimal performance and extend the life of the blade.

KONG Clipper Blades are made of rust-resistant stainless steel and should not rust under normal conditions. For proper care, refer to the Cleaning & Maintenance section of the Instruction Manual.

First, check if the blade is clean and free from loose hairs and debris. If needed, add a few drops of oil. If the issue persists, you may need to replace the blade. Refer to the Instruction Manual or contact Customer Service for support

The RPM (Revolutions Per Minute) and SPM (Strokes Per Minute) vary by model. RPM refers to the motor speed, while SPM measures the blade movement speed. To find the exact RPM and SPM for your clipper model, please refer to the Instruction Manual or check the product specifications on our website: www.KONGpetcare.com.

Refer to the Instruction Manual for a step-by-step guide, as blade installation/removal is specific to each clipper model.

Each KONG Clipper comes with six comb attachments (3/4", 5/8", 1/2", 3/8", 1/4", 1/8"). It is recommended to start with the longest comb (3/4") and work your way down to achieve the desired length. To attach a comb, gently push it onto the blade until it clicks into place.

While KONG Clippers can be used without comb attachments, they should be used with caution. Without an attachment, the hair length will be approximately 1mm, so move slowly and avoid pressing the blade directly onto the skin.

No, for best results, hair should be dry when cutting. Cutting wet hair may reduce blade sharpness and efficiency.

Yes, during extended use or cutting thick hair, the blade may feel warm. This is normal and does not affect functionality.

The flashlight turns on automatically when the clipper is powered on. To turn it on/off manually, press and hold the Power Button for 1.5 seconds while the clipper is on.

The battery should last for the entire 3-year warranty period with proper care. Avoid overcharging and store the clipper at room temperature (41°F – 104°F).

The battery icon will pulse while charging. Once fully charged, all three bars will be solidly lit.

80% or more: All 3 battery bars lit
40% – 80%: 2 battery bars lit
20% – 40%: 1 battery bar lit
Less than 20%: The last battery bar will pulse

If the clipper blade is clogged with hair, all lights will flash for 3 seconds, and the device will shut off. Refer to the Cleaning & Maintenance section of the Instruction Manual to clean the blade before resuming use.

Yes! The clipper can be used while plugged in and charging.

No. Use only the provided charger. A non-certified or high-voltage charger may damage the device and void the warranty. If a higher voltage charger is used, the clipper will go into high-voltage protection mode, and all lights will flash.

YES! Please visit www.Kongpetcare.com to download the information manual to your clipper model.

KONG offers a 3-year limited warranty from the date of purchase, for the original purchaser, covering materials and workmanship defects. The warranty does not cover normal wear and tear, misuse, accidents, unauthorized repairs, or improper storage. Under normal use, one blade replacement is covered within the 3-year period.

For warranty claims, contact KONG Customer Service:
📞 Phone: 1-866-769-3166 (8:30 AM – 5:00 PM EST, Monday – Friday)
📧 Email: info@KONGpetcare.com
🌐 Website: www.KONGpetcare.com

The 3-year warranty starts from the original purchase date on the receipt. You will need the receipt to verify warranty coverage.

Yes! All KONG Clippers come with a 3-year limited warranty.

At this time, blade sharpening services are not offered. However, one (1) replacement blade may be covered under the 3-year limited warranty.

No, all KONG Shampoos and Conditioners are ready to use and do not require dilution.

The shampoo moisturizes and nourishes your pet’s coat, soothes dry and irritated skin, and restores hydration for a soft, healthy coat. It is ideal for maintaining your pet’s skin and coat health between grooming sessions.

Oatmeal Shampoo:
Before bathing brush your dog to remove tangles and loose fur for better shampoo coverage. Wet your pet’s coat thoroughly with lukewarm water, avoiding hot water as it may dry out their skin. Dispense a small amount into your hand or directly onto your dog's wet fur - use more for larger breeds as needed. Gently Work into a rich lather, massaging gently into the skin, especially areas with dryness or irritation. Massage into the coat from neck to tail, avoiding eyes, ears, and mouth. Rinse thoroughly to ensure no shampoo residue remains.

Hydrating Shampoo:
Before bathing brush your dog to remove tangles and loose fur for better shampoo coverage. Wet your pet’s coat thoroughly with lukewarm water, avoiding hot water as it may dry out their skin. Dispense a small amount into your hand or directly onto your dog's wet fur - use more for larger breeds as needed. Gently Work into a rich lather, massaging gently into the skin, especially areas with dryness or irritation. Massage into the coat from neck to tail, avoiding eyes, ears, and mouth. Rinse thoroughly to ensure no shampoo residue remains.

Leave-In Waterless Shampoo:
Spray evenly over dry fur. Massage gently into the skin and coat, avoiding the eyes and ears. Brush or towel dry until the coat is clean and dry.

If your dog is hesitant about being sprayed, try applying the shampoo by first spraying it onto a cloth or towel. Then gently rub it onto their coat. This method can help make the grooming process more comfortable and stress-free for both you and your pet.

Finish each grooming session with plenty of praise, treats, or playtime to create a positive association with the grooming process. This helps your dog feel more relaxed and look forward to future grooming sessions.

Yes! They are crafted with naturally sourced ingredients, and are soap-free, alcohol-free, and cruelty-free to be gentle on sensitive skin.

Yes, KONG Shampoos are safe for pets 8 weeks of age or older.

While specially formulated for dogs, KONG Shampoos can also be used on pets like cats that have similar skin and coat types.

The scent is designed to last for several days, keeping your pet smelling fresh between washes.

Yes! KONG Shampoos and Conditioners are thoughtfully formulated to be 100% biodegradable and made with naturally sourced ingredients. They are soap-free, alcohol-free, dye-free, and cruelty-free. By eliminating harsh chemicals and artificial fragrances, KONG grooming products deliver a safe, soothing, and refreshing bath experience — ideal for pets with sensitive skin and for everyday use. The 18oz Oatmeal Shampoo and Conditioner are also paraben- and sulfate-free.

Our formulas are safe for frequent external use on pets 8 weeks of age or older. They can be used between grooming sessions to keep coats fresh and clean.

Discontinue use immediately and consult your veterinarian. You can also contact our Customer Care team for further assistance.

Yes! The shampoo is crafted with naturally sourced ingredients and is soap-free, alcohol-free, and cruelty-free, making it gentle and safe for pets with sensitive skin.

If your dog has a skin condition, we recommend consulting your veterinarian before using any new grooming products. While KONG Shampoos are formulated to be gentle and soothing, professional guidance ensures the best care for your pet’s specific needs. Our Sensi Care formula is hypoallergenic and ideal for dogs with extra-sensitive skin.

Yes, the shampoo can be used alongside flea treatments. However, it's always best to carefully follow the instructions provided with the flea treatment and consult your veterinarian if you have any concerns.

Proudly made in the USA with premium ingredients.

Oatmeal Shampoo:
Water, Cocamidopropyl Betaine, Sodium Lauroyl Methyl Isethionate, Decyl Glucoside, Glycerin, Polyquaternium 7, Colloidal Oatmeal, Honey Extract, Oatmeal and Honey Fragrance, Saccharide Isomerate, Panthenol, Saccharomyces Ferment, Vitamins A, B6, C, D, E, Aloe Gel, Abyssinian Oil, Plant Sterol Esters, Jojoba Oil, Olive Oil, Safflower Oil, Almond Oil, Tetrasodium Glutamate Diacetate, Methylchloroisothiazolinone, Methylisothiazolinone.

Oatmeal Conditioner:
Water, Glycerin, Hydroxypropyl Methylcellulose, Behentrimonium Chloride, Amodimethicone/Trideceth-12/Cetrimonium Chloride, Colloidal Oatmeal, Honey Extract, Oatmeal and Honey Fragrance, Diheptyl Succinate and Capryloyl Glycerin/Sebacic Acid Copolymer, Vitamins A, B6, C, D, E, Aloe Gel, Abyssinian Oil, Panthenol, Saccharomyces Ferment, Plant Sterol Esters, Jojoba Oil, Olive Oil, Safflower Oil, Almond Oil, Methylchloroisothiazolinone, Methylisothiazolinone

Hydrating Shampoo:
Anionic Surfactant, Amphoteric Surfactant, Benzoin Tree Gum Preservative, Colloidal Oatmeal, Chelating Agent, Pearlizing Agent, Color, Reverse Osmosis Water, Coconut Fragrance

Leave-In Shampoo:
Anionic Surfactant, Benzoin Tree Gum Preservative, Color, Reverse Osmosis Water, Fresh and Clean Fragrance

Exfoliating Face Wash:
Sulfosuccinate Surfactant, Benzoin Tree Gum Preservative, Pearling Agent, Color, Reverse Osmosis Water, Blueberry Fragrance

Detangler Spray:
Coconut/Palm Conditioner, Benzoin Tree Gum Preservative, Purified Water, Cucumber Melon Fragrance

All KONG brushes are designed for medium to large dogs, but the best option depends on your dog’s coat type and grooming needs:
Large Slicker Brush: Best for medium to long coats, ideal for daily detangling and shedding control.
Large Self-Cleaning Slicker Brush: Same benefits as the large slicker brush, with a self-cleaning button for easier cleanup.
Double-Sided Flexible Slicker Brush: Designed for more detailed grooming, including undercoat de-shedding and detangling; ideal for thick or hard-to-reach areas.
Double-Sided Rake & Deshedding Tool: Best for dogs with heavy undercoats or mixed coat types; one side detangles, the other removes loose hair.
4-in-1 Interchangeable Grooming Tool: Ideal for pet parents who want a customizable solution; includes heads for detangling, deshedding, smoothing, and finishing.
4-in-1 Interchangeable Grooming Tool:– Ideal for all dogs, especially small breeds. Includes interchangeable rake, slicker, comb, and pin brush heads for detangling, deshedding, smoothing, and finishing—offering a fully customizable grooming experience for pet parents.

These brushes are best for medium to large dogs with medium to long coats.

For most dogs, 2–3 times per week is ideal to manage shedding and prevent mats. Dogs with long or double coats may require daily brushing, especially during seasonal shedding.

Yes. All KONG brushes feature rounded metal tips or coated pins to reduce irritation and glide smoothly through fur for a gentle grooming experience.

The Self-Cleaning Slicker Brush has a push-button release that removes trapped hair from the brush head for fast, hygienic cleanup. The standard Large Slicker Brush offers the same detangling and deshedding benefits, without the self-cleaning mechanism.

Yes. The KONG brush is ideal for dogs with long, curly hair. Its durable pins gently detangle curls, help prevent matting, and keep your dog’s coat looking smooth, and healthy.

Yes. The KONG brush features rounded metal tips that glide smoothly through the coat to help prevent irritation, making it suitable for dogs with sensitive skin. For best results, use gentle, even strokes during grooming.

KONG brushes are intended for use on dry or towel-dried coats. For optimal results, use after bathing—once the coat has been towel-dried but before it is fully dry—to help remove tangles and loose hair effectively.

To help your dog enjoy grooming, use a calm tone, offer gentle praise, and give a treat or reward after each session. Creating a positive association will make future grooming easier and more enjoyable for both of you.

To clean the brush, first remove any hair trapped in the pins. Then, wipe the metal pins with a damp cloth after each use to keep the brush clean and in good condition. Allow it to air dry completely before storing.

The bristles are designed to be long enough to reach deep into thick coats, effectively removing loose fur and detangling mats.

Yes. All KONG grooming brushes are designed with an ergonomic handle that fits naturally in your hand to reduce strain and improve comfort during extended grooming.

The built-in thumb rest offers added control when brushing through thick fur or tough mats, helping you apply just the right amount of pressure without slipping.

Absolutely. The ergonomic, non-slip handle provides a secure and comfortable grip for both left- and right-handed pet parents.

This brush helps reduce shedding by removing loose and excess hair. It gently detangles mats without damaging the topcoat, providing a more comfortable grooming experience for your dog.

Brush in the direction of your dog’s hair growth, starting at the rear and moving forward using gentle, even strokes. Apply light to moderate pressure to avoid skin irritation and ensure a comfortable grooming experience.

Yes. Brushing your dog before a bath helps remove loose hair, tangles, and surface debris, allowing shampoo to reach the skin more effectively and making the bathing process easier and more thorough. It’s also a great step to take before clipping or scissoring, as it smooths the coat and improves grooming precision.

For best results, pair the brush with KONG Shampoos and Conditioners. These formulas are designed to gently cleanse, hydrate, and nourish your dog’s skin and coat, making brushing easier and more effective.

Remove collected hair after each use. For deeper cleaning, wipe the pins with a damp cloth and mild soap. Let air dry before storing.

If you experience an issue with the brush, please contact our customer care team for assistance.
We’re here to help.
For warranty claims, contact KONG Customer Service:
📞 Phone: 1-866-769-3166 (8:30 AM – 5:00 PM EST, Monday – Friday)
📧 Email: info@KONGpetcare.com
🌐 Website: www.KONGpetcare.com

While this brush is specifically designed for medium to large dogs, it may also be suitable for other pets with similar coat types, such as cats. Always use gentle pressure and observe your pet’s comfort during grooming.

KONG grooming brushes are made in China and manufactured to meet high quality and safety standards.

The brush features durable metal pins for effective detangling, rounded metal tips for gentle grooming, and an ergonomic, non-slip handle with a padded rubber grip for comfort and control.

The brush head is designed to cover a large surface area, making it efficient for grooming medium to large dogs. While exact dimensions may vary by model, each brush is sized for effective coverage on larger breeds.